Linguistpd Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, how we use it, and your rights under the UK GDPR.

By using our websites or by providing personal data to us, you acknowledge that we will handle your information as described in this policy.

Who we are

Linguistpd
Email: training@linguistpd.co.uk

We are the “data controller” for the personal data you give us directly (e.g., when buying a course, creating an account, or contacting us).

We provide online CPD training for interpreters and language professionals.

Our websites:

What data we collect

We only collect what we genuinely need in order to provide our services, run our business, and meet legal requirements.

When you contact us or buy a course

Name
Email address
Telephone number (if provided)
Which courses you’ve purchased and when
Any information you voluntarily include in correspondence

Payment information

We do not store your full payment card details.
Payments are processed securely by:

PayPal
Stripe
BACS (if relevant)

These providers may process data outside the UK but must do so with appropriate safeguards.

Feedback

Responses to surveys
Comments, suggestions, course reviews
Used for product improvement and optional follow-up suggestions.

Website usage data

When you visit our website, we may use analytics services to collect anonymous usage statistics.

This helps us understand:

how many people visit the site
which pages are most useful
how visitors navigate the site

This information is processed in a way that does not identify individuals.

Thinkific account data

If you create a learning account, Thinkific collects and stores:

Login details
Course progress
Certificates
Thinkific is a separate platform with its own privacy policy.

How we use your information

We use your data to:

Respond to enquiries
Provide and administer your CPD training
Manage enrolments, access, certificates, and course progress
Process payments
Request or review feedback
Send service-related messages (e.g., reminders, access info)
Send marketing emails only if you have joined our mailing list or chosen to receive updates

We do not sell data.
We do not share your data with other companies for their marketing.

Marketing

If you join our mailing list, we may send you updates about new courses, discounts, or relevant CPD opportunities.

You can unsubscribe at any time:

Using the link in any email, or
Emailing training@linguistpd.co.uk

Our lawful bases for processing

We rely on the following lawful bases:

Contract

To:

Process your purchase
Provide access to courses
Issue certificates
Handle your account

Legitimate Interests

We may process data where it is reasonably necessary for business purposes, including:

improving services using feedback
basic business administration
maintaining website functionality and security
sending relevant professional information where this does not override your rights

We always balance our interests against your privacy rights.

Consent

We rely on consent for:

optional marketing emails
testimonials, reviews, or quotes where we ask permission to use them

You can withdraw consent at any time.

Legal Obligation

We may retain certain information to comply with legal or regulatory requirements such as tax and accounting records.

Information sharing

We share data only when necessary and appropriate, including with:

Thinkific (course platform)
Stripe / PayPal (payment processors)
Email and cloud-storage providers
Email Octopus (marketing emails)

All third parties are chosen for strong security and UK GDPR-compliant practices.
We do not permit them to use your data for their own purposes.

International data transfers

Some service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as adequacy regulations or standard contractual clauses).

Cookies

We use cookies to ensure the website works properly and to analyse basic usage.
You can manage or block cookies through your browser settings.
For general information about cookies: http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm

Social media

If you interact with us on Facebook, LinkedIn, Instagram, or X, we may use your comment to respond to you or direct you to relevant courses.

We do not export your social media data into our systems unless you explicitly provide it to us (e.g., via message).

How long we keep your data

We keep data only as long as necessary for:

Providing your courses
Running our business
Meeting legal requirements

Typical retention:

Course and purchase records: up to 6 years (legal requirement)
Feedback: as long as useful for internal improvement
Mailing list: until you unsubscribe

Data security

We use proportionate technical and organisational measures, including:

Strong passwords and two-factor authentication
Encrypted devices
Secure cloud storage
Regular updates and backups
Staff training on data protection

Only authorised staff have access to personal data.

Your rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (where possible)
Withdraw consent
Object to or restrict certain processing
Request a copy of your data in a portable format

To exercise any of these rights, email:
training@linguistpd.co.uk

Complaints

If you are unhappy with how we handle your data, please contact us and we will try to resolve the issue quickly.

Email: training@linguistpd.co.uk

You also have the right to contact the regulator:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk/

Links to other websites

Our websites include links to:

Webinar platforms
Course platforms
Thinkific
Payment providers
Email Octopus
Social media

These websites have their own privacy policies, which we recommend you read. We cannot control how other organisations handle your data.

Change of ownership

If Linguistpd is sold or transferred, the new owner will receive access to the data we hold so they can continue providing the same services.
They must use the data only for the same purposes unless they notify you otherwise.

Updates to this policy

We review this policy regularly and update it as needed.
The latest version will always be available on this webpage.

Last updated: 6th March 2026