What you'll learn

How much power do interpreting agencies have in driving market standards? Are steps such as agency accreditation necessary to standardise agency practices and ensure professionally sustainable interpreting services provision? How can we work with agencies to foster effective service delivery?

This presentation explores these important questions by delving into the pivotal role that agencies play in professionalisation of the interpreting field. Relevant guidelines and standards for the provision of interpreting services are presented and these frameworks are then compared to the existing research on agency practices and applied to recent changes in interpreting services provision via agencies.

This presentation also reports on new research into interpreter perceptions on the power of agencies to influence market disorder in the interpreting industry and opinions on the need for a Code of Industry Practice for agencies and agency accreditation. Practical applications are suggested such as leveraging both existing and developing guidelines for service provision and approaches for engaging in collective action to facilitate effective service delivery.

Brett will be expanding upon her recent presentation from the 2016 ASLI conference.

Learning Objectives

Learners will be able to:

  1. Identify at least one way in which interpreting agencies influence professionalisation processes
  2. Describe recent changes to interpreting services provision via interpreting agencies and at least one way this may impact the profession and clients
  3. Name guidelines that include professional standards for interpreting agencies
  4. List at least one way in which interpreting agency accreditation may benefit the profession and clients
  5. Describe steps for collective action which can facilitate effective service delivery


  • This qualifies for 2 structured points

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What users are saying about this training

"I think we are in uncertain times, and sometimes you have to ride the storm. We can all work together. we should all be doing webinars like this to share experiences as a collective which makes us stronger"

"This is my second webinar and i have really enjoyed them, i would consider attending more."

What did you like about the webinar?: "Being able to access the training at home! Also the interaction with other around the country and with the presenter."

"Great Brett - thank you x"

"Thanks for all the info - lots to think about"

What users are saying about Linguistpd training

"Just want to say what an amazingly brilliant organisation you have."

What did you like most about the webinar?: "All the chat and great Q&A, love the practical advice."

"I am so glad that I have found your site as this type of training fits in so well for me with having two young children and not having weekends spare to attend training courses."

"Thank you so much for this very enjoyable and informative session ... It has certainly given me food for thought and I shall definitely be carrying out some further research and training within this field. "

"Was really riveting!  Gave me a lot to think about."